Frequently Asked Questions (FAQ)

Q:  I have changed my address - how do I update my address details?
A:  It's easy to update your address. If you are a scrip/certificate shareholder, you need to inform in written with folio number. If your shares are in CDS system, please request your Depository Participant/Broker to change your address. 
Q:  I have changed my bank account - how can I update these details?
A:  We know sometimes shareholders get confused about making changes of bank account. Shareholders in CDS system need to communicate with their respective Depository Participants.
Q:  I have lost my share certificate, how do I get a replacement?
A: If you are a certificated shareholder, you must inform it to the company addressing Company Secretary to confirm your loss. This letter will accompanied by a GD entry with local Police station and a copy of published lost notice in a local daily. 
Q:  If a shareholder who held shares in his sole name dies without leaving a will, how can his legal heir/s (either husband/wife/son/daughter, etc.) get the shares transmitted in their names?
A:  The legal heirs should obtain a Succession Certificate with respect to the shares and a true copy of the same, duly attested by the Court Officer, or Notary should be sent to the company along with a request letter, filled transfer form, and all the share certificates in original, for transmission in their favor.
Q:  If a shareholder having shares with CSD system in his sole name or joint name dies, how can his legal heir/s (either husband/wife/son/daughter, etc.) get the shares transmitted in their names?
A:  The nominee of the BO ID will be the legal heir (heirs) with respect to the shares will be transferred/ transmitted in their favor. 
Q:  I did not receive my dividend through warrant/BEFTN, how do I get my dividend?
A:  You need to inform it to the company addressing Company Secretary to inform your claim. After checking status/reconciliation (if pending), duplicate warrant(s) will be issued in your favor.