Terms & Conditions:
- bKash customer with active account status and sufficient balance can enjoy the offer by making payment from his/her bKash account (must be in Trust level-2 and Trust level-3).
- In order to receive cash back, account status and incoming transaction of customer account must be active. If cash back disbursement fails due to customer account status issue, customer will not receive cash back for the campaign
- In case cashback disbursement fails due to any unknown/unforeseen reason except for customer account status issue, bKash will retry cash back disbursement manually with three intervals within 2 months after the campaign. If all attempts fail, no other attempt will be made and customer will no longer be entitled for the cash back of the campaign
- Customer is entitled to instant cash back for successful transaction (payment to select merchants in the campaign period) from his/her bKash account.
- bKash reserves the right to change/modify campaign terms & conditions, merchant/outlet participation in any manner or cancel the entire campaign at any time without giving any prior notice
- bKash reserves the right to cancel cash back payout if the particular transaction and/or the customer transaction behavior raises reasonable suspicion that the customer has abused the benefit of the campaign
- bKash is neither liable nor responsible for merchant’s inability to ensure availability or delivery of product since bKash is only providing a payment service to the customer. Any reimbursement from merchant to the customer due to non-delivery of product shall not invalidate the respective transaction and therefore does not bind bKash to reinstate customer’s cash back eligibility limit disregarding the particular transaction for the campaign period. The cash back offer for that particular transaction shall be considered consumed accordingly
- In case a customer makes a wrong payment, bKash will address the matter after the campaign period based on customer claim and validation
- If a customer makes a wrong payment in any of the merchant’s website/app, customer is requested to contact the specific merchant
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Frequently Asked Questions:
| FAQ English | English Answer | ||||||
|---|---|---|---|---|---|---|---|
| What is the duration of this campaign offer? | The offer is valid from 24 September 2024, 00:00 hour –31 December 2024, 23:59:59 hours | ||||||
| What is the cashback %? |
Customers will receive instant cashback for bKash payment:
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| Is there any limit in the campaign? | No limit | ||||||
| Will receive the cashback on any payment amount? |
Customers will receive instant cashback for bKash payment:
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| In which channel can I make this payment to get the cash back? | APP, Dynamic QR, PGW (Checkout Payment), USSD, Visa pass-through payment via APP, Visa pass-through payment via QR, Visa passthrough payment via DQR, Bangla QR | ||||||
| Does my account need to be in ‘Active Status’ to receive cash back? | In order to receive the Cashback, the account status and incoming transaction of the customer account must be active. If the Cashback disbursement fails due to a customer account status issue, the customer will not receive the Cashback for the campaign | ||||||
| Will I receive cash back if my payment is successful? | If the customer's payment is valid, bKash recognizes the transaction as authentic, and the incoming transaction of the customer's account is active, they will receive the Cashback. However, bKash reserves the right to cancel the Cashback payout if the particular transaction and/or the customer transaction behavior raises reasonable suspicion that they have abused the benefit of the Cashback campaign | ||||||
| Is there any chance that my cash back will be delayed? If yes, what should I do? | Most likely the customers will receive their Cashback instantly as per eligibility. There could be unanticipated cases where Cashback payment would be delayed due to unknown/unforeseen issues. If the customer does not receive their Cashback, they can call 16247 or approach bKash centers, bKash Care, Facebook fan page, Web chat (Live chat service) as well as send e-mail to [email protected] to know details about it. |
